Cancellation policy.

Please understand that our space is limited due to the type of small personal service we offer and because of this our cancellation policy has little flexibility.

  • Full refund applies to cancellations made at least 3 days prior to the first reservation
    The booking deposit will be fully refunded through Paypal or bank transfer for mexican accounts (PayPal fees may apply for deposits more than 60 days old)

  • Partial refund applies to cancellations made less than 3 days prior to the first reservation
    50% of the booking deposit will be refunded through Paypal or bank transfer for mexican accounts (PayPal fees may apply for deposits more than 60 days old)

  • No refund applies to cancellations made less than 24 hours (1 day) prior to the first reservation

  • No refund applies to same-day cancellations

  • No refund applies to cruise ship passengers’ cancellations made less than 24 hours (1 day) due to cruise rescheduling, delays, or time zone changes.

  • Cancellation by Ocean Experience Cozumel due to weather
    A full refund will be given. Experiences may be canceled only if the Harbor Master closes the port to water crafts due to bad weather.

Políticas de Cancelación

Por favor, entienda que nuestro espacio es limitado debido al tipo de servicio personal que ofrecemos y por esta razón, nuestra política de cancelación tiene poca flexibilidad.

  • Los reembolsos totales aplican a las cancelaciones realizadas al menos 3 días antes de la reservación
    El depósito de reserva será reembolsado en su totalidad a través de PayPal o transferencia bancaria para cuentas mexicanas (se pueden aplicar comisiones de PayPal para depósitos de más de 60 días de antigüedad).

  • Se aplica un reembolso parcial a las cancelaciones realizadas con menos de 3 días de anticipación a la reserva.
    El 50% del depósito de la reserva será reembolsado a través de PayPal o transferencia bancaria para cuentas mexicanas (pueden aplicarse tarifas de PayPal para depósitos de más de 60 días).

  • No refund applies to cancellations made less than 24 hours (1 day) prior to the first reservation

  • No refund applies to same-day cancellations

  • No refund applies to cruise ship passengers’ cancellations made less than 24 hours (1 day) due to cruise rescheduling, delays, or time zone changes.

  • Cancellation by Ocean Experience Cozumel due to weather
    A full refund will be given. Experiences may be canceled only if the Harbor Master closes the port to water crafts due to bad weather.